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Data Centre Implementation Consultant
Location: City of London
Category: Operations
Type: Permanent
Reference Number: 1084711
Fidessa group is the leading supplier of multi-asset trading, portfolio analysis, decision support, compliance, market data and connectivity solutions for firms involved in trading the world's financial markets. Fidessa's products and services are built on the simple vision of making it easier to buy, sell and own financial assets of all types on a global basis.
Fidessa can provide you with the opportunity to work in a friendly, professional and innovative environment alongside like-minded colleagues. The dedication and enthusiasm that all our employees demonstrate is something we are very proud of.
To help you settle in, all new starters are assigned a 'buddy' for their first few weeks. This is normally someone from your team who can show you around, answer questions or advise on where's best to buy lunch!
Our in-house Technical Training Team ensure all our employees are equipped with the information they need about our products. For those who need it, full training on the Financial Markets is also provided, along with a variety of soft skills courses.
Fidessa recognise the importance of maintaining a good work-life balance and organise social events for staff throughout the year.
Broad content of Role:
As a member of the Data Operations team, based within the Support Department, you will be responsible for the support and maintenance of data within the Fidessa systems. The role holder will handle all aspects of static and market data as well as user setup and permissioning. The successful applicant will be able to consistently apply a close attention to detail and understand the importance of providing accurate and prompt replies to our customers.
The hours of work for this role will be 12 - 8pm.
Key Requirements:
* Ability to demonstrate a close attention to detail
* Excellent communication and organizational skills
* Ability to follow procedures accurately
* Ability to create and maintain strong working relationships both with customers and internally
* Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
* An understanding of relational database systems, SQL or UNIX would be an advantage
* Desire to learn both technical and business aspects of the equity trading markets.
Duties and Responsibilities:
* Investigate and resolve reported issues
* Communicate updates effectively and promptly to the customer
* Log, prioritise and keep issues up to date on the issue tracking system
* Follow detailed procedures consistently and accurately
* Handle demands of other groups within Fidessa and balance the sometimes conflicting demands of those departments carefully.
* Involvement in data system checks throughout the day with the aim of identifying and resolving issues before they impact our customers
* Build up and maintain a knowledge of the Fidessa database structure and what the various types of data are used for from a business perspective (e.g. reference data, market data, static data etc).
* Escalate issues to team leaders and management as appropriate
* There will be a requirement to participate in the team shift patterns.
General Information:
* The role holder will be expected to perform any other duties that may reasonably be asked of them.
This is an excellent chance to join one of the UK's leading software specialists in the exciting global finance sector.
Fidessa group is listed on the London Stock Exchange (symbol FDSA) and is a FTSE 250 company. Fidessa has a turnover of around £240m, has delivered 30% compound growth since its 1997 listing and now employs 1,500 people globally.
Fidessa can provide you with the opportunity to work in a friendly, professional and innovative environment alongside like-minded colleagues. The dedication and enthusiasm that all our employees demonstrate is something we are very proud of.
To help you settle in, all new starters are assigned a 'buddy' for their first few weeks. This is normally someone from your team who can show you around, answer questions or advise on where's best to buy lunch!
Our in-house Technical Training Team ensure all our employees are equipped with the information they need about our products. For those who need it, full training on the Financial Markets is also provided, along with a variety of soft skills courses.
Fidessa recognise the importance of maintaining a good work-life balance and organise social events for staff throughout the year.
Broad content of Role:
As a member of the Data Operations team, based within the Support Department, you will be responsible for the support and maintenance of data within the Fidessa systems. The role holder will handle all aspects of static and market data as well as user setup and permissioning. The successful applicant will be able to consistently apply a close attention to detail and understand the importance of providing accurate and prompt replies to our customers.
The hours of work for this role will be 12 - 8pm.
Key Requirements:
* Ability to demonstrate a close attention to detail
* Excellent communication and organizational skills
* Ability to follow procedures accurately
* Ability to create and maintain strong working relationships both with customers and internally
* Calmness under pressure and ability to maintain good humour, particularly in the face of adversity
* An understanding of relational database systems, SQL or UNIX would be an advantage
* Desire to learn both technical and business aspects of the equity trading markets.
Duties and Responsibilities:
* Investigate and resolve reported issues
* Communicate updates effectively and promptly to the customer
* Log, prioritise and keep issues up to date on the issue tracking system
* Follow detailed procedures consistently and accurately
* Handle demands of other groups within Fidessa and balance the sometimes conflicting demands of those departments carefully.
* Involvement in data system checks throughout the day with the aim of identifying and resolving issues before they impact our customers
* Build up and maintain a knowledge of the Fidessa database structure and what the various types of data are used for from a business perspective (e.g. reference data, market data, static data etc).
* Escalate issues to team leaders and management as appropriate
* There will be a requirement to participate in the team shift patterns.
General Information:
* The role holder will be expected to perform any other duties that may reasonably be asked of them.
This is an excellent chance to join one of the UK's leading software specialists in the exciting global finance sector.
Fidessa group is listed on the London Stock Exchange (symbol FDSA) and is a FTSE 250 company. Fidessa has a turnover of around £240m, has delivered 30% compound growth since its 1997 listing and now employs 1,500 people globally.
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