Case Studies: Healthcare & Pharmaceutical
Click below to learn more about how Modis has helped companies in the healthcare & pharmaceutical industries:
- Leading Life Sciences Corporation
- Leading Pharmaceutical Company
- Large Research-Based Pharmaceutical Company
- Major Chemical Manufacturer
Client Overview: Leading Life Sciences Corporation
This new world leader in life sciences is at the forefront of progress, transforming the latest findings into beneficial pharmaceutical and agricultural products in the fields of prescription drugs, vaccines, therapeutic proteins, crop production and protection, animal health, and nutrition.
This client's extensive commitment to R&D, powerful global marketing network, and comprehensive product portfolio made it vital that well-integrated enterprise software be implemented to position this company to excel in all these areas. However, the implementation of these systems is a large and complex undertaking that requires strong individuals with knowledge and experience in similar implementations. In addition, the client was going through a major acquisition that complicated the situation even more.
The Modis Solution:
Modis assisted the client in implementing the SAP HR module and providing maintenance and upgrade support for the SD and MM modules. After the client acquired a company that was, in itself, a market leader, Modis was well positioned to provide services and was called upon to assist the new combined entity. Modis continues to provide assistance in the HR systems integration area and is playing a key roll in providing consulting on both business and technical issues. According to the client, the keys to Modis' success have been quality of technical capabilities and service and competitive prices.
Client Overview: Leading Pharmaceutical Company
This world leading research-based pharmaceutical company delivers a powerful combination of skills and resources that provides a platform for delivering strong growth in today's rapidly changing health care environment. Based on the volatile nature of the drug industry and the heavy role that information technology plays, this company has recognised a strong ongoing need for outside consulting assistance to cover peak manpower needs and to supplement in-house technical knowledge. However, this assistance must be provided by a consulting firm that has an ongoing interest at a partnership level, so as to be truly committed to the needs of this company as they surface.
The Modis Solution:
This client has chosen to work with Modis and has developed a 7 year relationship. During that time Modis has been providing significant consulting assistance in many technologies, and in some departments on an exclusive basis.
Client Overview: Large Research-Based Pharmaceutical Company
This world leading research-based pharmaceutical company delivers a powerful combination of skills and resources that provides a platform for delivering strong growth in today's rapidly changing health care environment. In order to stay on the forefront, this company's sales team felt the need to take advantage of progressive sales force automation software to enable greater service and efficiencies, and to drive increased market share.
The Modis Solution:
Modis joined forces with the client's sales force automation team to assist in the implementation of state-of-the-art software. Modis' team provided the set-up and support of hardware and software, and provided training in the sales force automation software for the sales team. Modis provided team leaders and onsite supervision, and worked very closely with the client's managers and directors to ensure proper communication and success.
Modis has the exclusive tier 3 support responsibility for the sales force automation group. Client approval rating is 93%. In this role Modis continues to maintain the inventory, install software, and facilitate the shipment of PC's throughout the world to the client's sales team. Modis also continues to provide technical support and training to the sales teams of this client.
Client Overview: Major Chemical Manufacturer
A major chemical manufacturer, committed to Total Quality Management and continuous improvement, produces product internationally following the Food and Drug Administration's (FDA) current Good Manufacturing Practices (cGMP). The company was devoting excessive resources to gather, transform, and distribute bio-pharmaceutical and sales & marketing information.
The company was investing too much time and effort to collect and manage product information, and to respond to customer requests for information. A coordinated and efficient method of capturing, storing, and maintaining product specification information was required. Accessibility of sales & marketing data was also a weakness. Inquiries and reports were severely limited, and the company needed to improve their ad-hoc analytical capabilities. Redundant and conflicting information needed to be eliminated. A central enterprise repository with state-of-the-art retrieval and analytical tools was required.
The Modis Solution:
Modis provided a phased approach to plan and implement an enterprise data warehouse with subject-area data marts. The first phase addressed the bio-pharm area, and now provides capabilities to collect and report on information in a manner not previously possible. The second phase, the sales & marketing data mart, has also been successfully implemented. Industry standard tools and methodologies were used, providing a stable and scalable solution. The Modis project methodology was followed, including regular project planning and status meetings. The system is now fully operational, and is providing information and analytical capabilities not previously possible, including Web access and ad-hoc analyses.
The implementation of the first phase improved the company's ability to collect and document product specifications, including catalog preparation. The system now allows the company to gather, analyse, and report on product and manufacturing data previously housed in multiple systems and formats. The quality assurance and customer service groups now have improved tools to support their efforts. The second phase, sales & marketing, allows the analysis and reporting of company performance at multiple levels, including tracking key performance indicators. The business community is now able to tie product information from customers and sales back through the complete supply chain.